Terms of service

Last updated: 10 November 2026 · [Denumire firmă SRL / PFA]

This is an English translation provided for convenience. In case of any discrepancy, the Romanian version prevails.

These terms govern the use of the Onement platform by organizations. The platform is provided by [Denumire firmă SRL / PFA], VAT/ID [CUI], [Nr. Registrul Comerțului], registered office [Adresa sediului], Cluj-Napoca, România (the "Provider"). By creating or using an account, the organization (the "Customer") accepts these terms, the Privacy policy and the Data processing agreement, which forms part of the contract.

1. Definitions

• Service: the online platform matching mentors, students and business ideas, with mentoring requests, teams and workspaces, available at onement.ro and on the Customer's subdomain.
• Customer: the organization (SAS, association, institution, company) for which a space was created.
• Customer team: people with the owner, administrator or coordinator role.
• Members: the mentors and students of the Customer's organization.
• Customer data: all data entered by the Customer, its team or Members, including uploaded documents.

2. Subject

The Provider makes the Service available within the limits of the chosen plan. Organizations are created only by the Provider, at the Customer's request. The person accepting these terms on behalf of an organization confirms they are authorized to represent it.

3. Accounts and access

• The Customer team and mentors join by invitation; students may sign up themselves if and how the Customer allows (e.g. with a workshop code). The Customer manages Members and their roles.
• Users keep their passwords confidential and notify us immediately of any suspected unauthorized access.
• The Customer is responsible for its team's actions and moderates the team workspaces (it has access to them and can delete messages).

4. Plans and payment

• The Free plan is provided at no cost, within the limits shown on the website (currently 15 mentors, 200 students, 40 open ideas, 3 Customer team members, 500 MB for documents), without availability guarantees.
• Paid plans (Pro, Institutional) are agreed on the basis of an offer setting the price, period, invoicing and any service levels. Unless the offer states otherwise, payment is by invoice, in advance.
• We may change prices or limits with at least 30 days' notice; changes do not affect periods already paid.
• If a paid plan expires without renewal, the account moves to the Free plan's limits. Data is not deleted for this reason; documents kept in the Customer's Nextcloud remain there.

5. Customer obligations

• The Customer is the controller of the Members' data. It sets the legal basis, informs its Members and answers their requests, with our support.
• The Customer does not use the Service for special categories of data (GDPR art. 9) or criminal records.
• If it chooses to store documents in its own Nextcloud (Pro), the Customer is responsible for that server, the rights of the user it connects and keeping the teams' sharing links confidential.

6. Acceptable use

It is forbidden to: use the Service for unlawful purposes; upload unlawful or infringing content or malware; harass others in discussions; attempt unauthorized access or bypass plan limits; perform security testing without our written consent (granted on request); intentionally overload the infrastructure; resell the Service without agreement.

7. Customer data

• Customer data belongs to the Customer. We process it only to provide the Service, under the DPA.
• On request, the Customer receives a full export of the organization (data, documents uploaded to Onement, CSV lists), which can be restored into a new space.
• Business ideas and team documents belong to their authors and teams, under the rules set by the Customer; the Provider acquires no rights to them and uses them only to provide the Service.
• We may use aggregated, anonymous statistics (e.g. the total number of mentorships) to operate and improve the Service.

8. Matching recommendations

Scores and recommendations are a guidance tool computed from data declared in profiles. They do not guarantee the success of a collaboration or a business idea. Decisions (applications, requests, acceptances) belong to Members and the Customer.

9. Availability and support

We make reasonable efforts to keep the Service available and back it up automatically. Interruptions may occur for maintenance or migration to other infrastructure; we try to schedule them outside workshops and announce them in advance. No availability level is guaranteed on Free; for paid plans, the level is the one in the offer. Support: contact@onement.ro.

10. Liability

• The Service is provided "as is", to the extent permitted by law.
• The Provider's total liability towards the Customer is limited to the amounts paid by the Customer in the last 12 months; for the Free plan, to RON 500.
• We are not liable for indirect damages, for content uploaded by Members or for the unavailability of the Customer's Nextcloud.
• These limitations do not apply in case of fraud or gross negligence, or where the law does not allow limiting liability.

11. Intellectual property

The platform, code, design and the Onement brand belong to the Provider. The Customer receives a non-exclusive, non-transferable right of use for the duration of the contract. The Provider does not use the Customer's name or logo as a reference without its written consent.

12. Term, suspension and termination

• The contract is indefinite for the Free plan and for the offer period for paid plans. The Customer may stop using the Service at any time and ask for the organization to be deleted.
• We may terminate with 30 days' notice and may suspend access immediately in case of serious breach, security risk or legal requirement.
• On termination, the organization may be archived (read-only); the Customer can obtain its export for 30 days, after which data is permanently deleted, including from backups at the end of rotation (at most 190 days).

13. Changes

Significant changes are communicated by e-mail at least 30 days in advance. Continued use after that date means acceptance; a Customer who disagrees may terminate the contract.

14. Governing law and disputes

The contract is governed by Romanian law. The parties first try to settle amicably; failing that within 30 days, disputes are settled by the competent courts of Cluj-Napoca.

15. Contact

[Denumire firmă SRL / PFA], [Adresa sediului], Cluj-Napoca, România · contact@onement.ro